Reference

What mamak24 Does With Your Account Data

When you open an account with us, you hand over basic details — your name, phone number, and whichever payment method you use, be it Touch 'n Go eWallet, Boost, or GrabPay.

Account DataPayment RecordsDevice & Login LogsCookie PreferencesContact Details
mamak24 What mamak24 Does With Your Account Data
HOW WE SAFEGUARD DATA

Data Handling Standards We Follow

We treat your account record as something you should be able to question at any time. Login attempts, password changes, and payment confirmations from Touch 'n Go eWallet, Boost, or GrabPay are logged so we can spot anything that looks off on your account. We don't keep verification documents longer than the review that needed them. Cookies stay functional, not advertising-driven. If something here doesn't match what you see in your account, your first stop is the support channel above, not a guess.

Account Security Logs

Every login and password change on your account is time-stamped, so if your Touch 'n Go eWallet or GrabPay-linked session looks unfamiliar, we can trace it and lock it down.

Cookie Use

Cookies on mamak24 remember your session and language choice; they don't feed outside ad networks. You can clear them from your browser settings without affecting your account balance.

Document Retention

Identity documents submitted for a withdrawal check are kept only as long as that review takes, then archived under the retention rule your local law requires for account records.

Request a Change

Spot an error in your registered phone number or payment reference? Raise it through live chat or email and we'll update the record once your identity is confirmed.

REACH US DIRECTLY

Who To Contact About Your Data

Privacy questions usually come down to one of two things: what we hold, or how to change it. Both go through the same two channels we use for every account matter, so you're not stuck hunting for a separate form. Pick whichever fits the urgency — a chat window for a quick check, email for anything you want on record.

Team online

Live Chat

Message our support team straight from your account dashboard when you want to check what data we hold or ask about a cookie setting. This is the quickest channel for a privacy-specific question.

Email Request

Send a written request if you want a copy of your account records or want a correction logged formally. We reply through the same email tied to your account for verification.

Account Settings

Check your profile page for the contact details and payment methods we have on file, including which of Touch 'n Go eWallet, Boost, or GrabPay references are active on your wallet.

Your Data Rights Explained Simply

Here are the questions we hear most about what happens to your account details once you register with us, plus how to act on them.

We collect your name, phone number, email, and the payment method you register, such as Touch 'n Go eWallet or GrabPay. If a withdrawal needs a closer look, we may also ask for an identity document.

No. We only see the transaction reference and amount your wallet provider sends us. Your PIN, password, and banking login stay with Touch 'n Go eWallet, Boost, or your bank, never with us.

Message us through live chat or send an email request from your registered address. We'll confirm your identity first, then share what's on file or correct anything that's wrong.

No. Cookies here mainly keep your login session active and remember your language setting. You can clear your browser's cookies anytime without logging you out permanently.

We keep identity documents only as long as the specific withdrawal review needs them, then they're archived or removed under the retention period local law sets for account records.

Yes, reach out through the support channel on your account page. Once we verify it's really you, we'll update the record or process the request according to local law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.